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Geographical Information Systems (GIS)

James C. Howell, Director of MIS

 

 


Home >> Departments/Offices >> Management Information Services (MIS)

Management Information Services (MIS)

 

Welcome to Rockdale County’s
Department of Management Information Services (M.I.S.)
 
The MIS Department provides network and application support for 29 different County departments and elected offices. MIS manages Countywide I.T. contracts, coordinates I.T. governance, develops hardware and software standards, works with Purchasing to develop sole source brand authorized listings, reviews I.T. purchase requisitions, and assists County departments and Purchasing in answering I.T.-related questions, gathering quotes, developing Statements of Work, and managing I.T. project implementations.
 
I.T. Security
The MIS Department manages and ensures the security and safety of the County’s computing and network resources by creating, implementing, and enforcing I.T. security policies, procedures, and standards, by educating County employees about cyber security (internal and external threats), and by performing electronic discovery as part of Georgia’s Open Records Act in response to subpoenas or internal investigations.

 I.T. Systems Delivery
MIS supports a broad range of applications services, including software implementation, software testing, and quality assurance, web development, vendor management, and application support.  MIS uses Project Portfolio and Project Management principles to manage a consistent and constant flow of I.T. project requests from departments and elected offices.  

 
MIS provides managerial and technical oversight for the delivery of I.T. services.  This includes Incident and Problem Management, Root Cause Analyses and Reporting, Enterprise Change and Configuration Management, and Release Management.  These services are provided using processes and best practices under the Information Technology Information Library (ITIL) quality framework, which is akin to ISO, 6-Sigma, and other quality programs.
 
  • Regular Office Hours:  
    8:00 a.m. to 5:00 p.m.
    Monday through Friday
    Telephone: 770-278-7070
    Fax: 770-278-7089
    Contacts:
    General Inquires: 770-278-7070
    helpdesk@rockdalecounty.org