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Home >> Departments/Offices >> Water Resources - RWR >> Customer Service & Billing

Customer Service & Billing

The Rockdale Water Resources Business Operations and Meter Reading division handles customer service, billing of water and wastewater (sewer) services and meter reading. Cash, check, credit card (Visa, MasterCard and Discover), or bank draft are accepted as forms of payment. Payments are also accepted, during normal business hours, at all United Community Bank branches located in Conyers and Covington, Georgia. There is no charge for this service.

Setting Up a New Account:
If you are a homeowner or leasing, you must provide proof of ownership or a signed lease, picture identification and a complete application for new service or a transfer. The deposit is based on the meter size and water only or water and wastewater and a $50.00 (non-refundable) processing fee. Deposits are applied back to the water account, with no interest, after 24 months of good payment history. Otherwise, the deposits are applied to the final bill with no interest.

We do not provide same day service. You must set up the account no later than one business day prior to service date.

Residential Deposit Rates

Application for Water/Sewer Service
NOTE:  New Service applications are accepted Monday through Friday, 8:00 a.m. to 4:00 p.m.

Location:
Rockdale County Administration & Services Building
958 Milstead Avenue, Room 101
Conyers, Georgia 30012
An after hours drop box is available at this location.

Office Hours: 8:00 a.m. to 5:00 p.m.
Monday through Friday
Payments may be deposited in drop-box 24/7, and
Pick up times are Monday - Friday, at 8:00 a.m. and 12:00 p.m.

Pay By Phone: 1-877-290-1152
Telephone:  770-278-7400
Fax: 770-918-6514
Email: watercustomerservice@rockdalecounty.org