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Home >> Departments/Offices >> Water Resources - RWR >> Customer Service & Billing >> Leak / Pool Adjustments

Leak / Pool Adjustments

LEAK ADJUSTMENT REQUEST FORM

To view/print the entire Ordinance regarding adjustments, please click: Ord. 2001-31.

The following regulations shall apply to customers seeking adjustments for water and wastewater charges billed:

1.  Water bill adjustments for broken water lines and leaks.
   a.  In cases where it is clear and evident that water usage as reflected by a monthly meter reading is not indicative of water used due to an unusual circumstance, the Board of Commissioners or their authorized representative may authorize an adjustment of one-half the usage in excess of the average bill.
   b.  The adjustment can only be made for the two (2) most recent billings regardless of the duration of the leak.
   c.  Leak adjustments will only be given for broken water lines and meter leaks on the customer's side of the meter.
   d.  Receipts, invoices or statements that support service needed to repair the leak in question shall be presented to Rockdale Water Resources Customer Service to be considered for an adjustment for said repairs.

2.  Wastewater adjustments for filling of swimming pools.
   a.  The Board of Commissioners or their authorized representative may authorize a wastewater usage credit for the filling of a swimming pool.
   b.  Customer must make contact with the Rockdale Water Resources Customer Service department before the filling of the swimming pool to establish a date for filling the swimming pool.
   c.  There shall be a difference of a minimum of 4,000 gallons from the billing for the month the swimming pool is filled and the average billing for the past twelve months.
   d.  All wastewater usage will be billed that is related to water consumption.
   e.  An adjustment for watewater billed will be applied to the account for that water volume used to fill the swimming pool.
   f.  The adjustment is credited to the customer's account and will not be considered a refund.
   g.  The adjustment will only be applied once per year per customer.  Billing for the water and wastewater utilized for filling of a swimming pool will occur on the following billing cycle.
   h.  The adjustment for wastewater will be applied to the account on the proceeding billing cycle.