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Home >> Departments/Offices >> Public Safety & Emergency Services >> Emergency 9-1-1 Center >> Calling 911 How To's

Calling 911 How To's

The Emergency 9-1-1 Center encourages families to learn how to make 911 calls.

Calling 911 & You Can't Speak:
If you have an emergency but are unable to speak, either because of a medical problem or because someone is threatening you, dial 911 and when the operator answers, tap on the phone. This indicates to the 911 operator that you are not able to speak.

The 911 operator will begin to ask you questions and tell you to tap once for "yes" and twice for "no".

Stay on the phone until the 911 operator tells you to hang up or as long as it is safe to do so.

Calling 911 From a Cell Phone or Pay Phone:
If you place a 911 call from a cellular phone or a pay phone, the operator MAY NOT know your location or the phone number from which you are calling.

When calling 911 from a cellular phone while driving, pull out of traffic in a safe location and be prepared to give the 911 operator the same information you would when calling from home.

NOTE: If you cannot reach 911 from your cellular phone, hang up and dial *GSP(477) if you are in the State of Georgia.

All 911 calls from payphones are FREE.

Calling 911 From Home:
When you dial 911 in Rockdale County, the operator will automatically be given your location and the phone number from which you are calling. However, the 911 operator will ask you to verify this information.

Be prepared to give the 911 operator the following information:

The location/address where help is needed. Be specific! The phone number from which you are calling. A description of the problem and whether it has just happened or is still in progress. Your name and any information regarding who is involved. Answer all questions as quickly and accurately as possible. Follow all of the directions given to you by the 911 operator, and stay on the phone as long as it is safe to do so.

Call 911 From Work:
If you are at work and you need to place a call to 911, remember to dial any necessary prefixes to get an outside line first.

The 911 operator will automatically be given the location of your workplace but not necessarily the exact location that you placing your call. If possible, send someone to meet the emergency personnel who are responding so that they can be directed to the exact location.

When calling 911 from your workplace, you need to be prepared to give the 911 operator the same information you would when calling from home.